Policies


As a small business we work hard to make ordering as simple and seamless as possible. 
     Once your order is placed, it takes 2-4 business days for it to be processed, shipped and delivered to the shipping courier. Business days are Monday-Friday. 
    Once your order is fully processed, it will be sent to the mail courier, where it is then out of our possession.  Email wickssoulfulscents@gmail.com if your package arrives damaged.
    Wicks Soulful Scents is not responsible for any loss packages once they have been transferred to the courier.
     
    All orders are sent via USPS Priority Mail, which takes 3-7 business days for delivery.
     
    If the provided address on an order is undeliverable, or you request an address change after the 12 hour period you can have the order redelivered to you for a fee of $10. If you do not have the order reshipped, your order will be forfeited.